I purchased some Super Credits/Super Citizen upgrade on PlayStation, but I didn't receive anything. What should I do?

If you are playing on PlayStation 5 but didn't receive your Super Credits or Super Citizen upgrade upon purchase, this is likely due to certain restrictions put in place by Sony regarding cross region purchases. For example, if your PSN account is from the European region, but you purchased your Super Credits or Super Citizen upgrade from the US region, you would not receive the entitlement.

To resolve this, please reach out to Sony's PlayStation support team and explain to them that you purchased your entitlement from the incorrect region so that they may assist you in getting a refund. Once this has been processed, make sure to purchase the entitlement from the same region your account is based in, and you should receive the items as expected.