Can I still obtain pre-order armor and other time-limited items?

Pre-order armor sets are exclusive to the pre-order edition of the game and can no longer be acquired in-game. Player support are not able to assist with issues regarding your pre-order items nor will they be able to grant you them if you send a ticket.

Time-limited content, such as the Fallen Hero's Vengeance (Malevalon Creek cape) and TR-40 Gold Eagle armor, are limited to those who were around at the time they were released, and accounts made after their release are not eligible to receive them. 

While it is possible that we may eventually make these items obtainable via other methods, we currently have no plans to do so.