Sagar here, the Deputy Game Director on Helldivers 2. I know there are a number of issues severely affecting gameplay. In this post, I want to share details about some of the most important ones at the moment, what we understand about them, and what you might be able to do. What you’ll see here is not exhaustive; we are also tracking further items beyond this list.
We know that these are big, real issues, and if you get hit by them, it can be immensely frustrating. We are going to make this right. We want you in the galaxy as soon as possible, liberating planet after planet.
Thank you so much for all the work you’ve put into making this the fun, welcoming community of fellow Helldivers we love. It really makes all the difference to us. Every time we see a video of people shooting an unexploded Hellbomb, every time we see you having a surprise 4 minute extraction, and every time we watch a Bile Titan squash you with extreme prejudice… it warms our hearts.
Quickplay not working
The Problem: This is one of our most significant issues in the game right now. It manifests itself when you attempt to join a mission at the War Table on the ship, and you see a “Failed to join game lobby” message.
Why It Happens: There’s a problem with how we’re finding valid matches for you, when you attempt to matchmake, and it gets worse with a very large player base. The core of the problem is that the matchmaking is attempting to put you into the same game as a lot of other players.
Frequency: This happened at launch for almost all players who have attempted to use Quickplay, either on PC or PlayStation. Over the last twelve hours, it’s reduced for the PC community, but is still prevalent for PlayStation users.
What We’ve Done / Are Doing: We put out a patch yesterday that took the Quickplay success rate on Quickplay attempts from about 5-10% to about 75-80%, with a fair bit of regional variability. This is just a fix on PC at the moment, but an emergency PlayStation fix is coming out in the next four hours. Watch this space.
What Players Can Do: We hope that for PC players who have updated, you can get past Quickplay the majority of the time now. If you are still getting the error, you can avoid or mitigate it in a few ways:
- Joining friends directly (either people you already know or friend codes you’ve shared on Discord or Reddit with other members of the community)
- On PS5: turn on Crossplay, go into a game on your own, and then throw out the SOS beacon. That will allow PC players to join you.
- Additionally, we have noticed some players reporting Quickplay working if you travel to a planet with fewer players on it. At the moment, far fewer players are on the Automaton planets, so you can try flying there, and then making the attempt
Despite matchmaking successfully… you still may crash
The Problem: If you do get past the big Quickplay issue… you may STILL crash.
Why It Happens: This is a related matter to the matchmaking problems. If you do join a mission, the game isn’t handling this correctly at all.
Frequency: This seems to be happening about 30% of the time, which in turn is only out of the population of people who get past quickplay.
What We’ve Done / Are Doing: This is a major error, and we are working on it as part of the solution to the overall matchmaking issue.
What Players Can Do: Similar to the item above, the most reliable way to avoid this problem is to share friend codes and play the game this way.
Critical problems for players using the AMD Radeon 7000 series of GPUs
The Problem: There are all sorts of significant problems players with these GPUs are experiencing, in total making the game nearly unplayable.
Why It Happens: We aren’t sure at the moment. We had tested with these GPUs previously and hadn’t encountered this in-house, but clearly there is something deep that is wrong.
Frequency: This is a constant issue for these users.
What We’ve Done / Are Doing: This one needs some investigation, and our team is looking at it in collaboration with AMD. Please watch this space: we will update when we have more details on this matter.
What Players Can Do: We need to better understand the problem. Thank you already to players who have sent in more details of their specs so that we can attempt to reproduce. Some AMD-using players have conveyed that they can play the game on the lowest performance settings. We know this is far from ideal, but it may be worth manually ratcheting down the performance in-game and via your GPU settings to see if that helps. Again, we will update here when we have more.
Stuck on "Press Any Button" on the splash screen while trying to log in to servers.
The Problem: Some players can’t log into the game at all, and are stuck on the static splash screen that says “Press Any Button”. Normally, you would proceed straight into your Super Destroyer from there. These players are also receiving no additional message. It just seems to hang on “Press Any Button”.
Why It Happens: This is a server problem. We make a connection to servers when you hit a button here. The server does a handshake with your game, makes sure everything is looking clean, and then lets you in. Unfortunately, if the server itself has a big queue of issues, it doesn’t return the handshake. Doubly unfortunately, the message on the splash screen isn’t updating to explain that to you.
Frequency: This isn’t happening constantly, as it only occurs in moments when server capacity is reached. The reports are entirely clear on the frequency of this issue. We suspect it’s about 1 out of every 150 players experiencing this.
What We’ve Done / Are Doing: This is an issue that we can improve directly with the servers. We’ve already significantly bumped up server capacity in the last twelve hours, and we are expecting that this issue should drop now.
What Players Can Do: If you still encounter this, and it doesn’t seem to resolve, can you please write into our Zendesk support queue? It would help us tabulate the frequency more accurately. We’ll update this issue in the future to confirm if we believe our fixes are working.
Game launch failing due to GameGuard errors
The Problem: When this problem arises, players can’t start the game at all.
Why It Happens: The anticheat software is catching false positives.
Frequency: About 1 in 150 players are reporting this issue. But when it does happen: it’s happening all of the time.
What We’ve Done / Are Doing: We’re working with the anticheat vendor to see what adaptations we can make. When we do have solutions, those will be rolled out automatically via the anticheat on game start.
What Players Can Do: We’ve learned that one workaround is to close other running software. We’ve found that the game has a particular challenge running alongside antivirus, fan cooling, or streaming video overlay programs. We would love to have some community support here. If you identify programs that the anticheat software can’t get past, can you let us know? We can work on getting those legitimate programs whitelisted so you can keep them on and still run the game.