Simply click on the "Submit a request" button in the top right hand corner of the page, or send us an email at firstname.lastname@example.org.
The more information we can get, the faster we can solve your issues. Details we need to know from you:
- What were you doing when the issue occurred? A step by step is lovely!
- What platform/console were you using? Have you moved from one to another?
- Have you reformatted or done anything recently that may affect it?
- Were you playing online or local? Alone or with other players?
- What region are you in? What NAT type are you?
- Can you provide us with a dxdiag?
- Can you provide us with crash logs?
- Do you have an video / pictures of the problem?
- Any other info relevant for your case?
We will try to get back to you as soon as possible, but please be patient as response times can vary depending on the issue.
In some cases you will need to contact Sony or Steam customer support as Arrowhead do not handle issues regarding sales, marketing or personal accounts.